FAQ
How do I log in? Forgot Password
To log in to the Brand Guarde platform after creating an account, follow these steps: Use your registered email address and password. If you forget yo...
How do I add my brand logo?
Click on your profile and select Brands . Select your brand. Click the icon next to your brand name. Upload your brand logo.
How do I update my profile picture?
Click on your profile. Select the My Profile button. Click Edit and upload your picture. Once done, click Save .
What is a Minimum Advertised Price (MAP) Policy and MAP Violation?
The Minimum Advertised Price (MAP) policy, established by manufacturers or brand owners, dictates the lowest price at which a product can be advertise...
How can I find the contact information of a seller?
1. Click Contacts on your dashboard. 2. On the Contacts page, you can view the contact information of all your sellers, such as their addresses, pho...
How can I check if sellers are complying after we contacted them?
Go to the Sellers page . Select the seller you have contacted. Click on Open Seller Profile . View the seller's activity in the Activity Tab This t...
How can I be notified when a seller violates the MAP policy?
To know if a seller is violating your MAP policy, there are two ways you can do: 1. In your dashboard, click the Sellers with Violations box. 2. Thi...
How can I figure out which website is generating suppression on Amazon.com?
On the Products page, find the product with Suppressed Buybox. Check the lowest price offered for your product on Amazon and compare it with the price...
How can I assess the impact a seller has had on my account?
Check your dashboard to see if the seller has violated the MAP price or has taken the buy box. Click on the seller you want to assess and jump to the ...
How can I see which sellers have affected my product offerings the most?
Go to the Products page . Open the sidebar filter. Select all the buy box sellers to view the product buy box. Click Apply . Click on a specific pro...
How can I check on which listings I am loosing the buybox?
Go to the Products page . Open the sidebar filter and filter the sellers with buy box. Click the products you want to view. Click the drop-down men...
How can I view the Buybox for a smaller group of products?
Go to the Buybox section in your dashboard. Click on the All button. Select the specific products for which you want to view the buy box. Click Ap...
How can I check which retail partner moved first in price?
Go to the Products page and click on a Product ID . Select Price Report . By default, the Product Price Report is viewed daily, but you can change i...
How can I check which products are being sold below MAP on my account?
1. In your dashboard, go to Products with Violations box. 2. Click See All . 3. On the Products page, you can easily identify the products being so...
How can I check how many sellers have been active on my account?
1. In your dashboard, click Sellers . 2. Click Filters on the upper right side of your screen. 3. Click the Active box. This also automatically s...
How do I save my filter on the Sellers, Products, and Contacts pages?
Using filters makes it easier and more efficient to view data. Filters allow you to quickly sort and view relevant data, helping you focus on specific...